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2nd Line Support IT

INFORMATION ABOUT THIS JOB

Job Title 2nd Line Support IT
Contract Type none
Contract Duration none
Location London, United Kingdom
Salary none
Job Published 10 months ago
REF 8884
Contact Name none
Contact Email none

Job Description

My client a market leading IT System Integrator is looking to recruit IT Second Line Support Analyst with ITIL V3 experience for a long-term contract assignment based in London.

 

Suitable candidates require the following experience:

  • Provide 1st line support and guidance for the relevant ITIL processes; which are managed from identification / registration to closure in line with SLAs and KPIs.
  • Log all issues and requests through service management tools, ensuring customer requirements are clearly stated.
  • Interface with external customers, internal resolver groups, internal support functions and 3rd party suppliers to carry out effective communication and speedy resolution for incidents and requests
  • Undertake Business Process Testing and production of working instructions for new services
  • Provide 2nd and 3rd line workplace support to all employees across all manned sites.
  • Provide support and maintenance of workplace infrastructure, this includes:
  1. Desktops and laptops
  2. Printers
  3. Telephony
  4. Mobile handheld devices

 

Key Requirements

  • ITIL v.3 Foundation
  • College diploma or university degree in the field of computer science
  • MCTS/MCITP or equivalent.

Ref: 8884 | Published: 12 Oct 2018

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