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Cisco Security Network Support Engineer

INFORMATION ABOUT THIS JOB

Job Title Cisco Security Network Support Engineer
Contract Type none
Contract Duration none
Location South Africa
Salary none
Job Published 6 months ago
REF 8425
Contact Name none
Contact Email none

Job Description

Internal policies, procedures and processes

  • Familiarization, adherence and compliance with all company policies and procedures
  • Familiarization, adherence and compliance with all applicable ISO 9000 processes and procedures

 

Site Installations / Surveys

  • Equipment installation is required in accordance with upgrades on the current equipment; or
  • New equipment must be implemented due to organizational or Client requirements; or
  • Receive a request for the installation of equipment and analyses to determine the nature and extent of the installation
  • Determine dependencies and independencies to other equipment/systems and the applicable impact
  • Inform the equipment/system owners of dependent equipment/systems and the relevant actions required
  • Analyze the equipment/system specifications in terms of implementation requirements
  • Conduct the appropriate pre-implementation testing in accordance with test cases and scenarios
  • Develop an installation plan to ensure smooth implementation
  • Determine the relevant role players involved in the installation/implementation and their responsibilities
  • Submit the necessary change requests for the installation/implementation indicating actions and dates
  • Conduct a workshop to consult all relevant role players and assign responsibilities
  • To conduct network assessments on client site and report on findings with possible network solution
  • Provide consulting services, including: assessment and design of security and network systems to our customers
  • Work with the other team members to successfully deliver secure network solutions
  • Act as a lead engineer to deploy complex security solutions to variety of customer sizes and types.
  • Develop and maintain relationships with peers at vendor partners
  • Remain current on the latest technologies that align to our business initiatives
  • Other duties include but are not limited to: participating in network, security hardware engineering and troubleshooting efforts, technical writing, participating in briefings with clients, as well as, mentoring peer engineers, and special projects as assigned.

 

Bill of Materials

  • Develop and document accurate bill of quantities utilizing in house skills and preferred sub-contractors.

 

Deploy Network Infrastructure (WAN, LAN & SECURITY)

  • Arrange the installation/implementation and ensure minimum interruption of system availability
  • Arrange Change Control with Client where applicable
  • Conduct the installation/implementation process in accordance with the implementation plan
  • Conduct the post-implementation testing in accordance with test specification
  • Close the change request in accordance with procedures
  • Monitor the equipment/system and dependent equipment/systems to ensure that the equipment/system operates according to standards and specifications
  • Document the installation/implementation process and archive for future reference purposes
  • Develop the appropriate equipment/system manuals where necessary
  • Install equipment/systems in accordance with policies, procedures and legal requirements
  • Install equipment/systems within the allocated time frames

 

Troubleshooting and Corrective Maintenance

  • A fault is identified during the execution of preventative maintenance; or
  • Maintenance actions are initiated by a fault incident
  • Identify the fault utilising the necessary diagnostics and diagnostic tools
  • Consult the relevant work instructions/procedures to determine the repair actions required
  • Repair faults in accordance with standards and specifications; or
  • Escalate to the relevant role players for a solution
  • Test the solution to ensure that functionality is restored
  • Implement the solution in accordance with procedures; and
  • Monitor the solution for functionality on the site
  • Provide feedback to the relevant role players
  • Document results for future reference purposes
  • Conduct corrective maintenance in accordance with policies, procedures and legal requirements
  • Conduct corrective maintenance within allocated time frames

 

Preventative Maintenance

  • Preventative Maintenance actions are initiated in accordance with policies and procedures; or
  • Maintenance actions are initiated by a fault incident
  • Determine the nature of the maintenance in accordance with the incident/schedule
  • Consult the relevant work instructions/procedures to determine the maintenance actions required
  • Complete the preventative maintenance in accordance with procedures; or
  • Identify the faults utilising the relevant diagnostics
  • Repair faults in accordance with standards and specifications; or
  • Follow prescribed escalation path for a solution
  • Test the solution to ensure functionality
  • Implement the solution in accordance with procedures; and
  • Monitor the solution for functionality on the site
  • Provide feedback to the relevant role players
  • Document results for future reference purposes
  • Conduct preventative maintenance in accordance with policies, procedures and legal requirements
  • Conduct preventative maintenance within allocated time frames

 

Executing QA on Network designs and network installations

  • Responsible to ensure quality assurance on all network designs and installations conducted by Senior Network Engineers, Network Engineers and Junior Network Engineers

 

Self-Development

  • Responsible to keep abreast of technology changes and ensure the update of certifications  in line with technology updates
  • Any ad hoc function required to perform from management from time to time.

 

Minimum Requirements

  • 3-5+ years of experience which demonstrates a significant level of expertise in Security, Networking, or other advanced technology products.
  • Certifications
  • CCNA Security, CCNP Security, CCNP, CCIE Security – Strongly preferred
  • Firewalls/VPNs
  • Network Access Control, including Cisco Identity Services Engine (ISE)
  • IDS/IPS solutions (Sourcefire / Palo Alto a plus)
  • Malware Prevention
  • Authentication solutions including Cisco ACS
  • Mobile Device Management
  • SIEM (Security Event and Information Management) systems
  • Candidate must have an intermediate to advanced understanding of:
  • Host/network common vulnerabilities and exploits, hacker methodologies and tactics, and the tools used.
  • Common OS and domain structures (Red Hat Linux, Oracle/Sun, Windows, Active Directory, etc.), servers, services, and associated vulnerabilities.
  • Network engineering and local and wide area (LAN/WAN) technologies and topologies.
  • Routing protocols, switching, wireless technology etc.
  • Candidate should have strong written and oral communication skills.
  • Candidate should be a team player with demonstrated ability to work Knowledge and understanding of the company policies and procedures applicable to the specific work environment to ensure that work outcomes are compliant to the policies and procedures
  • The ability to analyse situations and to arrive at the best possible solution
  • The ability to communicate effectively and efficiently at all levels in the organisation
  • The ability to apply the principles of sound business English in verbal and written communication
  • The ability to pay attention to a speaker, interpret the information and take it into account when taking action or to act on it in a sensible manner
  • The ability to accurately give an account of information pertaining to the performance of outputs
  • The ability to interact with people at all levels in the organization
  • The inclination to act analytical by applying analytical skills
  • The ability to pay attention to detail in such a way that outcomes are accurately executed
  • To act professional in all situations
  • The awareness of the customer needs and expectations and the fulfilment of the customer needs and requirements
  • The ability to act within the code of conduct and maintain a professional image at all times
  • May be required to work overtime
  • All tasks and responsibilities as specified by the company procedures and policies references, including references to all staff and generic terms such as executive management.
  • Own Car
  • Assist with internal network issues and branches networks
  • Assist in mentoring and guiding of junior engineers

Ref: 8425 | Published: 06 Feb 2018

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