Connecting to LinkedIn...

HOME

CS Core Engineer

1. Connect

Connect your LinkedIn account with RIZE - don't worry this process is completely invisible and nothing will appear on your profile.

2. Profile Scan

We scan your profile and use this info to register you with RIZE. You can then review some of the keywords that are relevant to your job hunt.

3. View Jobs

Based on your profile and feedback you can then explore jobs that match your requirements. Applying for a job is then just one click away!

Register without LinkedIn 

You can register with us too if you do not have a LinkedIn account, you just have to fill a brief form with your details.

INFORMATION ABOUT THIS JOB

Job Title CS Core Engineer
Contract Type Contract
Location Kenya
Salary Competitive
Job Published 3 months ago
REF 9344
Contact Name Qiang Yuan
Contact Email qyuan@rizerecruitment.com

Job Description

CS Core Engineer with a strong background of CS. It requires a strong team player who supports Huawei CS products from a maintenance perspective within CS department. Interface & respond to Customer’s technical requirements and issues, formulate & implement operation & maintenance solutions, in-time and effectively to solve the requirements & issues, and obtain customer satisfaction and maintain the company’s professional image.

Experience of configuring, supporting and maintaining CS (MsoftX3000, UMG8900, iGWB, HLR)

 

Main Responsibilities

  • Support all issues raised by customer for CS
  • Patch/Upgrade software of servers as needed by Customer or based on recommendation from HQ.
  • Do the hardware replacement based on recommendation.
  • Diagnosing complex technical issues on the network and resolve them following change management good practice. Provide regular status updates to stakeholders.
  • Interface & respond to Customer’s technical requirements and issues, formulate & implement operation & maintenance solutions, in-time and effectively to solve the requirements & issues, and obtain customer satisfaction and maintain the company’s professional image.
  • Maintain the CS network diagrams and documentation ensuring it is kept up to date.
  • To generate & maintain good relationship with customer and liaise with colleagues from technical service department to obtain good feedback & satisfaction on the services provided.
  • Troubleshooting and resolving product/network problems, using online data services and other resources wherever possible.
  • Contribute to the Knowledge System database and share knowledge within the team. Commitment to help other team members.
  • Keep up to date on all relevant technologies and products. Commitment to self-development.
  • Attend customer sites in a professional manner to promote business image and customer relationship.
  • Understood the network structure of CS, i.e. GSM, CDMA, WCDMA, UMTS, GPRS, etc.
  • Must be able to face senior customer and internal staff and confidently deliver support and guidance
  • Technical experience to be able to resolve 1st line, 2nd line and even 3rd line CS
  • Experience of configuring, supporting and maintaining Routers and Switches

Ref: 9344 | Published: 01 Jul 2019

SHARE THIS JOB

SIMILAR JOBS

Thailand
Published: 18 days ago
Libya
Published: about 1 month ago
Nigeria
Published: about 2 months ago
Ethiopia
Published: about 2 months ago