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CS IMS Core Engineer

INFORMATION ABOUT THIS JOB

Job Title CS IMS Core Engineer
Contract Type none
Contract Duration none
Location South Africa
Salary none
Job Published 5 months ago
REF 8827
Contact Name none
Contact Email none

Job Description

• Support all issues raised by customer for CS and IMS products.

• Patch/Upgrade software of servers as needed by customer or based on recommendation from HQ.

• Do the hardware replacement based on recommendation.

• Diagnosing complex technical issues on the network and resolve them following change management good practice. Provide regular status updates to stakeholders.

• Interface & respond to customer's technical requirements and issues, formulate & implement operation & maintenance solutions, in-time and effectively to solved the requirements & issues, and obtain customer satisfaction and maintain the company's professional image.

• Maintain the CS and IMS network diagrams and documentation ensuring it is kept up to date.

• To generate & maintain good relationship with customer, and liaise with colleagues from technical service department to obtain good feedback & satisfaction on the services provided.

• Troubleshooting and resolving product/network problems, using online data services and other resources wherever possible.

• Contribute to the knowledge system database and share knowledge within the team. Commitment to help other team members.

• Keep up to date on all relevant technologies and products. Commitment to self-development.

• Attend customer sites in a professional manner to promote business image and customer relationship.

 

Essential Requirements:

• Must be able to face senior customer and internal staff and confidently deliver support and guidance.

• Technical experience to be able to resolve 1st line, 2nd line and even 3rd line CS and IMS network support issues.

• Experience of configuring, supporting and maintaining Routers and Switches.

Excellent knowledge of IP addressing, DHCP, DNS etc.

• Willing to work out of hours including weekends.

• Ability to learn quickly in order to become an expert of any new technologies that are implemented on the network in the future.

Ref: 8827 | Published: 31 Aug 2018

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