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Expired job.

CS IMS Core Engineer


Job Title CS IMS Core Engineer
Contract Type none
Contract Duration none
Location South Africa
Salary none
Job Published 11 months ago
REF 8827
Contact Name none
Contact Email none

Job Description

• Support all issues raised by customer for CS and IMS products.

• Patch/Upgrade software of servers as needed by customer or based on recommendation from HQ.

• Do the hardware replacement based on recommendation.

• Diagnosing complex technical issues on the network and resolve them following change management good practice. Provide regular status updates to stakeholders.

• Interface & respond to customer's technical requirements and issues, formulate & implement operation & maintenance solutions, in-time and effectively to solved the requirements & issues, and obtain customer satisfaction and maintain the company's professional image.

• Maintain the CS and IMS network diagrams and documentation ensuring it is kept up to date.

• To generate & maintain good relationship with customer, and liaise with colleagues from technical service department to obtain good feedback & satisfaction on the services provided.

• Troubleshooting and resolving product/network problems, using online data services and other resources wherever possible.

• Contribute to the knowledge system database and share knowledge within the team. Commitment to help other team members.

• Keep up to date on all relevant technologies and products. Commitment to self-development.

• Attend customer sites in a professional manner to promote business image and customer relationship.


Essential Requirements:

• Must be able to face senior customer and internal staff and confidently deliver support and guidance.

• Technical experience to be able to resolve 1st line, 2nd line and even 3rd line CS and IMS network support issues.

• Experience of configuring, supporting and maintaining Routers and Switches.

Excellent knowledge of IP addressing, DHCP, DNS etc.

• Willing to work out of hours including weekends.

• Ability to learn quickly in order to become an expert of any new technologies that are implemented on the network in the future.

Ref: 8827 | Published: 31 Aug 2018


Published: 15 days ago
Published: about 2 months ago
South Africa
Published: 15 days ago
Published: 15 days ago
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