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Field Engineer

INFORMATION ABOUT THIS JOB

Job Title Field Engineer
Contract Type none
Contract Duration none
Location Graubünden, Switzerland
Salary none
Job Published 3 months ago
REF 9394
Contact Name none
Contact Email none

Job Description

  • Understanding of the electric/power of the sites and ideally has Huawei RTN and MW Links experience/knowledge.
  • Someone who gives a good impression and won’t be shy when dealing with clients and site owners
  • At least Basic German or Italian as this is to work in the countryside and the country bumpkins might not be able to speak English.
  • install/integrate and maintain telecommunication and infrastructure equipment in the wireless and wireline networks within the assigned geographical area;
  • daily travel to customers’ network sites to perform tasks in the area’s fulfilment, assurance and preventive maintenance;
  • participate in on call service rota.

 

Key Tasks

Assurance

  • follow troubleshooting procedures with the support from NOC and restore network services within the defined SLA;
  • use the available tools and perform measurements to isolate and fix the faults;
  • replace faulty equipment parts and perform functional tests to validate the troubleshooting results;
  • implement temporary solutions whenever appropriate to help faster service restoration;
  • log all actions and update the current status into the trouble ticketing tools;
  • follow the spare part handling processes;
  • support risk assessment activities when required;
  • participate in 24x7 on call rota.

 

Fulfilment

  • implement work orders, perform equipment installation, activation, site integration and testing within the defined SLA;
  • record the implementation results into the corresponding tools, fill in service reports;
  • activate the services and changes in the network together with NOC and/or customer DSS;
  • notify and update NOC and/or customer DSS with the status of the changes during implementation;
  • evaluate the security risks and impacts of implementing the changes;
  • perform a rollback plan and invoke Fault Management or other interface processes, when appropriate;

 

Preventive Maintenance

  • perform preventive maintenance activities within the defined SLA;
  • follow the preventive maintenance guidelines;
  • perform site audits;
  • resolve any issues and deficiencies found on site, including the ones discovered during site visits.

 

General

  • maintain network and end customer documentation;
  • request site access, escort and supervise third party personnel in the sites when needed.

 

Requirements

  • willingness to travel on a daily basis;
  • solid understanding of security and safety rules and standards;
  • not afraid to climb on masts and towers;
  • willingness to continuously expand technical know-how;
  • flexibility to work in a very dynamic environment.

 

Skills

Education:  recognised apprenticeship in the electrical or telecom area (e.g. electrician, electronical, multimedia technician, …)

Experience

  • a few years of experience as telecommunications technician;
  • experience in data and voice communications, wireline or wireless is an advantage.

Language

  • English: mandatory (oral & written);     
  • regional language, German (oral & written appreciated)

Other:  for wireless works, no suffering from vertigo (climbing on masts, ascending ladders and working on rooftops).

Ref: 9394 | Published: 19 Jul 2019

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