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INFORMATION ABOUT THIS JOB
||Fixed Defect At Site Coordinator
||about 1 month ago
This office-based coordinator position is supporting my client with their activities related to the Vodafone project.
Because of this, we're looking for someone with experience of supporting the Vodafone project previously in Germany with a vendor or directly.
You will have expert experience of using the ticketing tool TTWOS, have knowledge of the fixed defect process within Germany regarding to ticketing.
This would be suitable for Operations Coordinators, Field Engineers, RAN / RIC Engineers looking to move into a coordination role.
- Meetings with Partner and customer on process defined meetings and escalations
- Partner engagement to make sure partner are delivering accordingly, by weekly meetings f2f
- Monitoring status Milestones in customer databases
- Deliver on time and quality, by tracking all milestones and synchronize the reporting with defined partner and customers
- Coordination and execution of the work towards defined partners
- Internal alignment with all client departments involved
- Process delivery according to WLA, Process Flow and KPI’s
- TTWOS (Remedy BMC) very good tool knowledge, experience in ticketing process
- Saperion (archiving post-incident documentation), good knowledge of archiving tool
- PPLUS (data base with Mile Stones, dates), good knowledge of archiving tool
- MS Office practical knowledge, Excel reporting, formulas
- Very Good German language skills (written & Spoken)
Ref: 8663 | Published: 18 Jun 2018