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Front Office Coordinators

INFORMATION ABOUT THIS JOB

Job Title Front Office Coordinators
Contract Type none
Contract Duration none
Location Dusseldorf, Germany
Salary none
Job Published 6 months ago
REF 8419
Contact Name none
Contact Email none

Job Description

-              Handle and report all incoming requests from the customer and his agencies

-              E2E responsibility, leading the delivery of fixed trail planning for all use cases

-              Receive and process work-order tickets from customer ticket systems

-              Update on the status of dependent customer work-order tickets.

-              Raise corresponding task tickets to project internal teams to defined processes and workflows.

-              SLA Tracking

-              SLA & KPI Reporting

-              Escalate if SLA risks

-              prepare and report all relevant milestones to the Front Office Team Lead

-              Control trouble shooting activities.

-              Process all incoming priority requests from the customer

-              Be responsible for incoming escalations, E2E, from the customer, and raise escalations to customer departments according to the defined escalation matrix

-              Front end to the customer, information centre for TK, SPOC to the decision managers

Ref: 8419 | Published: 06 Feb 2018

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