Connecting to LinkedIn...

Expired job.

Front Office Coordinators


Job Title Front Office Coordinators
Contract Type none
Contract Duration none
Location Dusseldorf, Germany
Salary none
Job Published 10 months ago
REF 8419
Contact Name none
Contact Email none

Job Description

-              Handle and report all incoming requests from the customer and his agencies

-              E2E responsibility, leading the delivery of fixed trail planning for all use cases

-              Receive and process work-order tickets from customer ticket systems

-              Update on the status of dependent customer work-order tickets.

-              Raise corresponding task tickets to project internal teams to defined processes and workflows.

-              SLA Tracking

-              SLA & KPI Reporting

-              Escalate if SLA risks

-              prepare and report all relevant milestones to the Front Office Team Lead

-              Control trouble shooting activities.

-              Process all incoming priority requests from the customer

-              Be responsible for incoming escalations, E2E, from the customer, and raise escalations to customer departments according to the defined escalation matrix

-              Front end to the customer, information centre for TK, SPOC to the decision managers

Ref: 8419 | Published: 06 Feb 2018


Dusseldorf, Germany
Published: about 1 month ago
Hamburg, Germany
Published: about 1 month ago
Munich, Germany
Published: 22 days ago
Berlin, Germany
Published: 2 months ago
Duisburg, Germany
Published: 2 months ago