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IP BO Engineer

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INFORMATION ABOUT THIS JOB

Job Title IP BO Engineer
Contract Type Contract
Location Senegal
Salary Competitive
Job Published 13 days ago
REF 8840
Contact Name Emilios Eracleous
Contact Email eeracleous@rizerecruitment.com

Job Description

  • Second line support with necessary expertise to resolve issues escalated from Front office;
  • Handles and analyses Trouble Tickets and recommends timely actions and solutions to Trouble Tickets with guidance or supervision, when necessary;
  • Handles and execute Change Requests within the stipulated time frame;
  • Follows up with customer to ensure first call resolution and achieves and delivers 100% customer satisfaction;
  • Escalates Trouble Tickets to third line multivendor TACs when BO cannot solve them and monitors them until solved;
  • Performs second level Preventive Maintenance of nodes;
  • Involvement in upgrade/updates of live nodes.

 

Requirements

  • Technical degree;
  • High-level English;
  • Candidates knowledge should be covering the following:
  • Routing protocol basic and advanced level understanding (RIP, OSPF, IS-IS, BGP)
  • MPBGP
  • MPLS LDP
  • Network Management
  • IP Security knowledge would be a plus
  • UNIX experience would be a plus
  • QoS knowledge would be a plus
  • Excellent interpersonal and communication skills;
  • Good team spirit and adaptability;
  • Ability to work in a fast paced and dynamic environment;
  • Ability to work on multiple tasks at the same time and prioritize them accordingly;
  • Self-starter, capable of taking initiative to identify & resolve problems, and improve work environment;
  • Strong customer service experience, technical support and troubleshooting skills;
  • Generally, a minimum of 2 years of telecommunications customer service/ technical support experience;

Ref: 8840 | Published: 12 Sep 2018

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