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Expired job.

IP BO Engineer


Job Title IP BO Engineer
Contract Type none
Contract Duration none
Location Senegal
Salary none
Job Published 10 months ago
REF 8840
Contact Name none
Contact Email none

Job Description

  • Second line support with necessary expertise to resolve issues escalated from Front office;
  • Handles and analyses Trouble Tickets and recommends timely actions and solutions to Trouble Tickets with guidance or supervision, when necessary;
  • Handles and execute Change Requests within the stipulated time frame;
  • Follows up with customer to ensure first call resolution and achieves and delivers 100% customer satisfaction;
  • Escalates Trouble Tickets to third line multivendor TACs when BO cannot solve them and monitors them until solved;
  • Performs second level Preventive Maintenance of nodes;
  • Involvement in upgrade/updates of live nodes.



  • Technical degree;
  • High-level English;
  • Candidates knowledge should be covering the following:
  • Routing protocol basic and advanced level understanding (RIP, OSPF, IS-IS, BGP)
  • Network Management
  • IP Security knowledge would be a plus
  • UNIX experience would be a plus
  • QoS knowledge would be a plus
  • Excellent interpersonal and communication skills;
  • Good team spirit and adaptability;
  • Ability to work in a fast paced and dynamic environment;
  • Ability to work on multiple tasks at the same time and prioritize them accordingly;
  • Self-starter, capable of taking initiative to identify & resolve problems, and improve work environment;
  • Strong customer service experience, technical support and troubleshooting skills;
  • Generally, a minimum of 2 years of telecommunications customer service/ technical support experience;

Ref: 8840 | Published: 12 Sep 2018


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