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IT 2nd Line Support

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Job Title IT 2nd Line Support
Contract Type Contract
Location London, United Kingdom
Salary Competitive
Job Published about 2 months ago
REF 8961
Contact Name Tom Hill
Contact Email

Job Description

My client a market leading IT System Integrator is looking to recruit IT Second Line Support Analyst with ITIL V3 experience for a long-term contract assignment based in London.

Suitable candidates require the following experience;

  • Provide 1st line support and guidance for the relevant ITIL processes; which are managed from identification / registration to closure in line with SLAs and KPIs.
  • Log all issues and requests through service management tools, ensuring customer requirements are clearly stated.
  • Interface with external customers, internal resolver groups, internal support functions and 3rd party suppliers to carry out effective communication and speedy resolution for incidents and requests
  • Undertake Business Process Testing and production of working instructions for new services
  • Provide 2nd and 3rd line workplace support to all employees across all manned sites.
  • Provide support and maintenance of workplace infrastructure, this includes:
    • Desktops and laptops
    • Printers
    • Telephony
    • Mobile handheld devices
Key Requirements
  • ITIL v.3 Foundation
  • College diploma or university degree in the field of computer science
  • MCTS/MCITP or equivalent.

Ref: 8961 | Published: 27 Nov 2018



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