Connect your LinkedIn account with RIZE - don't worry this process is completely invisible and nothing will appear on your profile.
2. Profile Scan
We scan your profile and use this info to register you with RIZE. You can then review some of the keywords that are relevant to your job hunt.
3. View Jobs
Based on your profile and feedback you can then explore jobs that match your requirements. Applying for a job is then just one click away!
Register without LinkedIn
You can register with us too if you do not have a LinkedIn account, you just have to fill a brief form with your details.
INFORMATION ABOUT THIS JOB
||IT 2nd Line Support
||London, United Kingdom
||about 2 months ago
My client a market leading IT System Integrator is looking to recruit IT Second Line Support Analyst with ITIL V3 experience for a long-term contract assignment based in London.
Suitable candidates require the following experience;
- Provide 1st line support and guidance for the relevant ITIL processes; which are managed from identification / registration to closure in line with SLAs and KPIs.
- Log all issues and requests through service management tools, ensuring customer requirements are clearly stated.
- Interface with external customers, internal resolver groups, internal support functions and 3rd party suppliers to carry out effective communication and speedy resolution for incidents and requests
- Undertake Business Process Testing and production of working instructions for new services
- Provide 2nd and 3rd line workplace support to all employees across all manned sites.
- Provide support and maintenance of workplace infrastructure, this includes:
- Desktops and laptops
- Mobile handheld devices
- ITIL v.3 Foundation
- College diploma or university degree in the field of computer science
- MCTS/MCITP or equivalent.
Ref: 8961 | Published: 27 Nov 2018