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IT Service Delivery Manager

INFORMATION ABOUT THIS JOB

Job Title IT Service Delivery Manager
Contract Type none
Contract Duration none
Location Zurich, Switzerland
Salary none
Job Published 10 months ago
REF 8335
Contact Name none
Contact Email none

Job Description

My client a market leading IT systems integrator is looking to recruit Service Delivery Managers in order to support clients in the Zurich region of Switzerland.

•             The successful candidate will have over 5 years background in service management be able to manage client relationships throughout the delivery and implementation of customer solutions

•             You will be a natural problem solver who is passionate about customer service and driven to over deliver SLA’S striving for market leading service offering

•             You will ensure that services are delivered according to commitments and contractual obligations between my client and their end client whilst acting as a leading representation of their values and business practices.

•             Upon request, plan, manage and execute the service transition process, manage risk and minimise potential failures according to standard and set methodologies utilising my client’s services as a market leading IT system integrator.

•             You will have an IT degree or equivalent, a sound understanding of IT infrastructure and networks (ITIL , PMI or PMP accreditation would be highly advantageous).

•             You will be a natural communicator who is able to resolve problems within a high pressured working environment.

•             It would be highly advantageous if you have worked for an IT vendor or IT system integrator in the Swiss market

•             Due to my client’s portfolio candidates are required to be fluent in German and English (Swiss German and French would be a plus)

Ref: 8335 | Published: 24 Nov 2017

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