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Managed Service Operation Director

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INFORMATION ABOUT THIS JOB

Job Title Managed Service Operation Director
Contract Type Permanent
Location Nigeria
Salary Competitive
Job Published 15 days ago
REF 9553
Contact Name Qiang Yuan
Contact Email qyuan@rizerecruitment.com

Job Description

  • Responsible for daily operation include but not limit to daily KPI/SLA review according to contractual defined KPI/SLA
  • Responsible for Incident management to ensure shortest MTTR according the contractual KPI
  • Responsible for lead the NOC and FME team to continue improve the operational efficiency and quality. Responsible for improvement solution and action closure
  • Responsible for interacting with customer's Operational GM and his team, to ensure customer's satisfaction and meet customer expectation
  • Responsible for weekly operational meeting and governance meeting with best quality

Ref: 9553 | Published: 08 Oct 2019

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