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Managed Service Operation Director

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Job Title Managed Service Operation Director
Contract Type Permanent
Location Nigeria
Salary Competitive
Job Published 15 days ago
REF 9553
Contact Name Qiang Yuan
Contact Email

Job Description

  • Responsible for daily operation include but not limit to daily KPI/SLA review according to contractual defined KPI/SLA
  • Responsible for Incident management to ensure shortest MTTR according the contractual KPI
  • Responsible for lead the NOC and FME team to continue improve the operational efficiency and quality. Responsible for improvement solution and action closure
  • Responsible for interacting with customer's Operational GM and his team, to ensure customer's satisfaction and meet customer expectation
  • Responsible for weekly operational meeting and governance meeting with best quality

Ref: 9553 | Published: 08 Oct 2019



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