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Microwave Engineer Backoffice

INFORMATION ABOUT THIS JOB

Job Title Microwave Engineer Backoffice
Contract Type none
Contract Duration none
Location Nigeria
Salary none
Job Published 10 months ago
REF 8905
Contact Name none
Contact Email none

Job Description

  • Be responsible for Huawei Microwave system (RTN980/950 etc) maintenance, repair, upgrade and configuration.
  • Responsible for 24/7 Level-2 transmission Technical Support for transmission system.
  • On Call/On Site 24/7 support availability for transmission issues Reported from Customer or Help Desk.
  • Coordinate with Vendor Engineer on troubleshooting; and jointly confirm the restoration of the Fault.
  • Prepare Restoration Plan for incident of Disaster; and investigate & summarize for complicated technical problems and/or Disaster on transmission equipment.
  • Monitor and analysis the transmission fault, handling all the issues related to Back Office within agreed SLA
  • Be responsible for providing faults recover guidance to field staff and field operation when necessary.
  • Be responsible for escalation of faulty and operating according to corresponding process.
  • Determine next step after fault restoration, take steps to resolve the root cause and prevent same problem occur again.
  • Manage competency and training plans of NOC BO team related to transmission.

Ref: 8905 | Published: 30 Oct 2018

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