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INFORMATION ABOUT THIS JOB
||Microwave Engineer Backoffice
||about 2 months ago
- Be responsible for Huawei Microwave system (RTN980/950 etc) maintenance, repair, upgrade and configuration.
- Responsible for 24/7 Level-2 transmission Technical Support for transmission system.
- On Call/On Site 24/7 support availability for transmission issues Reported from Customer or Help Desk.
- Coordinate with Vendor Engineer on troubleshooting; and jointly confirm the restoration of the Fault.
- Prepare Restoration Plan for incident of Disaster; and investigate & summarize for complicated technical problems and/or Disaster on transmission equipment.
- Monitor and analysis the transmission fault, handling all the issues related to Back Office within agreed SLA
- Be responsible for providing faults recover guidance to field staff and field operation when necessary.
- Be responsible for escalation of faulty and operating according to corresponding process.
- Determine next step after fault restoration, take steps to resolve the root cause and prevent same problem occur again.
- Manage competency and training plans of NOC BO team related to transmission.
Ref: 8905 | Published: 30 Oct 2018