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Microwave Engineer Backoffice

INFORMATION ABOUT THIS JOB

Job Title Microwave Engineer Backoffice
Contract Type none
Contract Duration none
Location Nigeria
Salary none
Job Published 8 months ago
REF 8905
Contact Name none
Contact Email none

Job Description

  • Be responsible for Huawei Microwave system (RTN980/950 etc) maintenance, repair, upgrade and configuration.
  • Responsible for 24/7 Level-2 transmission Technical Support for transmission system.
  • On Call/On Site 24/7 support availability for transmission issues Reported from Customer or Help Desk.
  • Coordinate with Vendor Engineer on troubleshooting; and jointly confirm the restoration of the Fault.
  • Prepare Restoration Plan for incident of Disaster; and investigate & summarize for complicated technical problems and/or Disaster on transmission equipment.
  • Monitor and analysis the transmission fault, handling all the issues related to Back Office within agreed SLA
  • Be responsible for providing faults recover guidance to field staff and field operation when necessary.
  • Be responsible for escalation of faulty and operating according to corresponding process.
  • Determine next step after fault restoration, take steps to resolve the root cause and prevent same problem occur again.
  • Manage competency and training plans of NOC BO team related to transmission.

Ref: 8905 | Published: 30 Oct 2018

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