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Expired job.

Process and Change Manager


Job Title Process and Change Manager
Contract Type none
Contract Duration none
Location Dusseldorf, Germany
Salary none
Job Published 11 months ago
REF 8508
Contact Name none
Contact Email none

Job Description

  • Coordinate all tasks and activities at all process levels
  • Preferably to have a past experience with VDF Germany
  • Attend and organize all process changes, lead implementation of new changes.
  • Lead the process managers of each process for optimization, quality management and effectively of all processes
  • Observe and solve process conflicts
  • Organize all cross alignments between the processes
  • Process documentation and documentation of all changes
  • Create new process flows and Work level agreements (WLA) together with the process managers
  • Management of time and duration for the processes
  • Define process targets and reaction to the market change
  • Contact with process subcontractors if needed
  • Define key figures for success, SLA times
  • Organize Training with all process attendees together with process managers
  • Attend customer process meetings, workshops and status meetings
  • Attend the change board with customer
  • Participation at the quality management structure
  • Management lead for the Enterprise business with VDF within Saentis


Language Requirements

  • Fluent German and Good English language


Top Skills

  • Vodafone Germany Experience – specifically around Vodafone processes, very good at flow chart design
  • Strong management, leading and team skills
  • Strong presentation and analytical skills
  • Customer management skills


Ref: 8508 | Published: 19 Mar 2018


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