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RAN Engineer

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Job Title RAN Engineer
Contract Type Contract
Location Reading, United Kingdom
Salary Competitive
Job Published 3 months ago
REF 8958
Contact Name Tom Hill
Contact Email

Job Description

  • Understand LTE RAN SW and HW Products to a good level, where the focus is on LTE feature/functionality for testing & acceptance + operations and maintenance support
  • Support and / or execute the Acceptance Testing phase(s) either remotely or on customer premises.
  • Provide support during rollout of SW or implementation of features/functionality and attend technical discussions on test, FOA or deployment topics and issues
  • Provide customer support for technical queries, technical clarifications, problems and incidents through helpdesk interface


Key Objectives

  • Support fulfilment of SW, HW and feature delivery (Test and FOA) for customers
  • Provide support for RAN deployment contract(s) delivery as required


Key Responsibilities

Customer Operational Support

  • Own, troubleshoot or support helpdesk trouble tickets from being raised to their closure within SLA including relevant log/information collection
  • Support scheduled SW/FW upgrades and correction-based deployments
  • Participate in an on-call rota for out of hours support
  • Attend customer data centres for progression of faults or issues as needed
  • Capable to review log files or statistical information to determine next investigation steps or resolution confirmations
  • Ensure contribution to team colleagues for knowledge share & support
  • Create or evolve existing team process or procedure documentation which guides the team activities or service deliveries


Customer Acceptance

  • Contribute to SW/FW or HW acceptance requirements including MOP or other related Product documentation reviews
  • Provide input for test/acceptance scope
  • Execute test / acceptance cases and coordinate with support of colleagues.
  • Troubleshoot during the error and malfunction investigation in order to find the resolution, engaging colleagues or customer interfaces as needed
  • Supporting acceptance testcases review/sign-off process

Ref: 8958 | Published: 27 Nov 2018



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