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INFORMATION ABOUT THIS JOB
||Reading, United Kingdom
||3 months ago
- Understand LTE RAN SW and HW Products to a good level, where the focus is on LTE feature/functionality for testing & acceptance + operations and maintenance support
- Support and / or execute the Acceptance Testing phase(s) either remotely or on customer premises.
- Provide support during rollout of SW or implementation of features/functionality and attend technical discussions on test, FOA or deployment topics and issues
- Provide customer support for technical queries, technical clarifications, problems and incidents through helpdesk interface
- Support fulfilment of SW, HW and feature delivery (Test and FOA) for customers
- Provide support for RAN deployment contract(s) delivery as required
Customer Operational Support
- Own, troubleshoot or support helpdesk trouble tickets from being raised to their closure within SLA including relevant log/information collection
- Support scheduled SW/FW upgrades and correction-based deployments
- Participate in an on-call rota for out of hours support
- Attend customer data centres for progression of faults or issues as needed
- Capable to review log files or statistical information to determine next investigation steps or resolution confirmations
- Ensure contribution to team colleagues for knowledge share & support
- Create or evolve existing team process or procedure documentation which guides the team activities or service deliveries
- Contribute to SW/FW or HW acceptance requirements including MOP or other related Product documentation reviews
- Provide input for test/acceptance scope
- Execute test / acceptance cases and coordinate with support of colleagues.
- Troubleshoot during the error and malfunction investigation in order to find the resolution, engaging colleagues or customer interfaces as needed
- Supporting acceptance testcases review/sign-off process
Ref: 8958 | Published: 27 Nov 2018