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Expired job.

Service Delivery Manager


Job Title Service Delivery Manager
Contract Type none
Contract Duration none
Location South Africa
Salary none
Job Published about 1 year ago
REF 8429
Contact Name none
Contact Email none

Job Description

  • The eLDM activities are part of the Service Transition, Service Implementation team and are involved in Change Management activities and the Release Management activities within the Service Transition lifecycle of an RFC.
  • The mission of the eLDM in the CM (Change Management) starts when the RFC is created in the provisioning system (SESAM LVO) and ends when it is completed.
  • The role of the eLDM in the RM (Release Management) starts when the RFC is validated in the provisioning and ends when the  RFBis triggered, but the eLDM remains involved in case of any access issues until the connection is handed over to operations
  • eLDM in the CM and RM roles should be handled by the same individual. Responsible for  local validation once order has been validated technically and processed by TDV and Accountable on RFC management once provisioning starts,  accountable for managing all functions acting in the Service Transition chain, from local validation of the RFQ until handover to Service Operations team, when ensuring that the Service Transition process is fully applied and no deviation is observed.


Educational Background

  • University Degree, preferable (Computer Networking, Business Management, Mass Communications or Political Sciences) or equivalent work experience
  • A degree or diploma and Project Management Institute (PMI) certification or equivalent


Professional Experience

  • 2-5 years’ experience in IT / telecommunications
  • 1-2 years’ experience in ISP / Telecommunication project management environment
  • 2 years of customer facing position
  • Customer Service and Telecommunications experience, highly desirable

Ref: 8429 | Published: 06 Feb 2018


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