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System Engineer and Administrator

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Job Title System Engineer and Administrator
Contract Type Permanent
Location Bern, Switzerland
Salary Competitive
Job Published 2 months ago
REF 9372
Contact Name Tom Hill
Contact Email

Job Description

  • They support the development of architectures for the Managed Services Platform and share responsibility for the operation and evolution of our ITSM solution
  • maintenance, operation, and technical troubleshooting associated with our ITSM solution
  • Installation, configuration, development and commissioning of applications, tools and components on ServiceNow and integration with the managed service platform
  • Development of interfaces to Um systems, monitoring platform, other ITSM platforms and automation of processes
  • Independent preparation and execution of workshops with suppliers / partners, internal process managers and customers
  • Independent development of concepts (in the presales and implementation phase) for process, solution, data and application design
  • Support of internal users, execution of configuration adjustments, problem solving and documentation


Required Skills

  • Computer science training or corresponding experience and training
  • Good theoretical and practical knowledge of ServiceNow, possibly of another ITSM solution
  • Know-how in application and system design and integration in the areas of NMS, ITSM, system management, etc.
  • Good knowledge of web technologies and very good scripting skills (HTML, CSS, JavaScript, Jelly, AngularJS, Twitter Bootstrap)
  • Good knowledge of APIs, integration technologies (web services, REST, SOAP, LDAP, etc.)
  • Good knowledge of database design schemas and data modelling
  • Very good knowledge of ITIL processes (certification desirable)

Ref: 9372 | Published: 10 Jul 2019



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