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Wireless Back Office Engineer

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Job Title Wireless Back Office Engineer
Contract Type Contract
Location South Africa
Salary Competitive
Job Published about 2 months ago
REF 9257
Contact Name Emilios Eracleous
Contact Email

Job Description

  • Resolution of trouble tickets raised by NOC / Customer / LNOC Teams
  • Fault management on all NEs and follow up with support in case of escalated cases.
  • Node Health Checks
  • Analysis of Network performance issues.
  • Implement network changes as per the CR process.      
  • Support new Network node integrations and Acceptance.
  • Ensure current license and software versions are suitable for the present network requirement.
  • Able to verify and execute the plan provided by planning team.
  • Capacity management and reporting in case of possible breach in capacity.
  • Meet with 3rd Party Suppliers / Vendors for resolution of the Faults / Problems needing vendor support.
  • Validating and maintaining the Known Error Database (KEDB) for Wireless Nodes.
  • Identify root cause of Priority 1 and Priority 2 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA). 


Skill & Knowledge

  • Operation-maintenance, troubleshooting & configuration of Wireless Network Elements in 2G, 3G & 4G Ericsson or Huawei Network elements.
  • Emergency Handling and log collection, Trace analysis via Cygwin, PMS(OSS) & LogTool.
  • Hand on experience in CNA, SMO, and Common Explorer (CEX) for doing Upgrades and bulk changes in the network.

Ref: 9257 | Published: 17 May 2019



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