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INFORMATION ABOUT THIS JOB
||Wireless Back Office Engineer
||about 2 months ago
- Resolution of trouble tickets raised by NOC / Customer / LNOC Teams
- Fault management on all NEs and follow up with support in case of escalated cases.
- Node Health Checks
- Analysis of Network performance issues.
- Implement network changes as per the CR process.
- Support new Network node integrations and Acceptance.
- Ensure current license and software versions are suitable for the present network requirement.
- Able to verify and execute the plan provided by planning team.
- Capacity management and reporting in case of possible breach in capacity.
- Meet with 3rd Party Suppliers / Vendors for resolution of the Faults / Problems needing vendor support.
- Validating and maintaining the Known Error Database (KEDB) for Wireless Nodes.
- Identify root cause of Priority 1 and Priority 2 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).
Skill & Knowledge
- Operation-maintenance, troubleshooting & configuration of Wireless Network Elements in 2G, 3G & 4G Ericsson or Huawei Network elements.
- Emergency Handling and log collection, Trace analysis via Cygwin, PMS(OSS) & LogTool.
- Hand on experience in CNA, SMO, and Common Explorer (CEX) for doing Upgrades and bulk changes in the network.
Ref: 9257 | Published: 17 May 2019